While using ZW14 we normally have the program update option turned off. However with 22.214.171.124 available last week I turned it on to activate and install it. Yesterday we had a severe problem which prevented us using ZW at all.
The symptoms were these. We we first started the program it would lock out completely. The logo screen was being displayed on the main screen but nothing else could be selected to replace it. The program screen would completely lose its focus and nothing could be clicked or controlled. The program was closed using the task manager even though it was not showing as an unresponding program.
After various reboots of the laptop and of the software ,the problem could not be easily resolved. Peculiarly, the program would respond if we chose a solo display on the laptop but then of course we couldn't use it.
After much head scratching and only by trial and error after our service had finished, did we find that turning off the update option would cause the program to work properly. So we shall ensure this is the default case from now on. I should add that at our facility we currently do not have wi-fi available.
I did wonder of the latest update had caused the lockout but in light of the above I'm now not clear if this is true or not. I would also like to add that by and large we have been pleased with ZW although yesterday was not a good one.
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