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  • Official comment
    Christian Boxer

    This turned out to be due to a bug in 3.2.0.0 which caused a message dialog to appear behind the application window if there was no internet connection, which gave the impression of freezing. This problem was fixed in 3.2.5.0 which we released on 2nd April 2015.

  • Christian Boxer

    Hi Gavin,

    Sorry to hear of these difficulties, that must have been incredibly frustrating! It sounds like perhaps an error message dialog box was triggered and made visible behind the presentation window - therefore stealing the input focus from everything else, but not visible so it could be clicked. This would explain why the app seemed frozen but was not 'unresponsive' according to Task Manager.

    As to why this happened when checking for updates is not obvious. The only scenario I can imagine is that you are using a desktop PC without a WiFi adapter installed at all? Perhaps this use case causes some error that we've missed in testing. Certainly we tested WiFi not being connected (but an adapter installed) and this presents no problem.

    I should also add that there is no need to turn on automatic update checking to check for updates. You can use the manual check available through File->Help->Check for Updates.

    We'll look into this issue as a priority and see what we can uncover. Thanks for taking the time to report!

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